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  • WHAT IS THE MARKETPLACE?
    Here is where you can shop for the most popular brands in our store. Purchase from our best selling items, fun finds, and best deals!
  • HOW ARE THESE PRODUCTS SHIP?
    The Marketplace is where you can buy anything from individual items, to multiple items in the store. These product come in standard ecom packaging (envelope or box) with a packing slip.
  • HOW LONG WILL MY ORDER TAKE TO ARRIVE? -
    Orders take 3-5 business days to deliver via standard shipping depending on where they're going.
  • ARE THE GIFT BOXES SHIPPED AS SHOWN? -
    The gifts are shipped as shown in a luxe creme or luxe black. They'll arrive to your door perfectly packaged atop with black satin ribbon.
  • IS SHIPPING INCLUDED?
    While we are aways looking to keep shipping cost low. The buyer is responsible for the additonal cost.
  • I WANT TO CHANGE THE SHIPPING ADDRESS. WHAT TO DO?  -
    I'm glad you asked! If you placed an order and immediatley noticed the package is going to the wrong address please contact us immediately. If the shipping label was created and the product is out of our hands and ready to be shipped. Unfortunately we're unable to submiit an address change.
  • WHAT IS YOUR RETURN POLICY? -
    All gift boxe purchases are final. We do not accept returns, exchanges or cancellations. But we're absolutely sure you'll love it! If on a rare occasion that an items arrives damaged or wrong, please reach out to us at shophellobox@outlook.com.
  • DO YOU SHIP INTERNATIONALLY? -
    Hello Box Co. ships anywhere in the United States. Unfortunately, we are currently not shipping internationally. We do apologize for the inconvenience.
  • DO YOU HAVE ANY BOXES FOR GUYS?
    Absoutely! We have some amazing gifts for guys that are Ready to Ship. You also have the option to BUILD A HELLO BOX with products that he'll love! Our Luxe Black Gift Box would be the perfect fit for him!
  • DOES THE GIFT BOXES COME WITH A NOTE?
    Yes. Each gift boxes includes a hand-written note. You'll simply provide the message you wish to convey and we'll take it from there!
  • CAN I CUSTOMIZE A BOX?
    Yes! To customize your own gift box, please visit our BUILD A BOX section on our home page to create the perfect gift!
  • WHY WAS I SENT A DIFFERENT SIZE BOX FROM WHAT I ORDERED?
    Hello Box Co. uses best judgement to determine the size of the box needed based on the number of items you've selected when building a box. The more items in a gift, the bigger the box would be.
  • CAN I PURCHASE A GIFT CARD?
    Yes! We offer virtual gift cards. You can purchase by selecting the amount you'll like to spend. Specify who the gift card is for (yourself or someone else) and include the recipient email. Lastly add a delivery date and a note right before checkout and you're all done!
  • WHAT ARE THE SIZES OF EACH GIFT BOX? -
    We have 2 sizes: MINI (luxe black and luxe creme) // 6x6x3.8 MEDIUM (luxe black and luxe creme) // 10x8x4
  • HOW CAN WE CONTACT YOU? -
    you can reach us at shophellobox@outlook.com
  • WHAT TYPE OF PAYMENT OPTIONS DO YOU ACCEPT? -
    We accept Visa, Mastercard, American Express, Paypal and Afterpay.
  • DO YOU DELIVER? -
    Yes! We deliver locally in Columbia, S.C. SC: DOWNTOWN/ EAST SIDE SC: LEXINGTON/CAYCE
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